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KLOUDSAC WARRANTY

 

KloudSac has been around long enough to know that having an awesome warranty period is important to our customers.

That’s why we proudly back all our KloudSacs with an extensive warranty period for your peace of mind.

We could provide you with a long list of warranty conditions and exclusions, but that would only complicate and delay your purchase of a KloudSac. Like you, we are reasonable, however, so below we have mentioned a few points to keep in mind relating to our warranty.

 

COVERS

  1. KloudSac covers come with a 3 year warranty for all workmanship and manufacturing defects relating to the zips, seams and stitching. Please note however, that as fun as KloudSacs are, they are not a trampoline, and damage caused to any part of a KloudSac due to jumping, misuse, or inappropriate use, will null and void your warranty. Should you wish to place a warranty claim on our covers, we will require that photographic evidence of the fault be provided, and / or that the cover be returned to us for evaluation. Having been around for a while, we can tell the difference between normal wear and tear resulting in damage, as opposed to misuse or an implement being used to cause the accidental defect!

FOAM

  1. Our blend of premium Dream Foam that fills your KloudSac has a warranty of 10 years, to never go completely flat. Regular maintenance of your KloudSac (refer KloudSac Maintenance) must be adhered to for your foam to be kept to its peak fluffing capacity. Rolling and massaging / kneading of your KloudSac must be done regularly to keep the foam from being compacted for too long. Foam compacted for too long can result in each individual piece losing its ability to ‘spring back’ and fill with air. The foams ability to spring back therefore promotes the KloudSacs overall bounce and vitality.