Delivery & Shipping

When will I receive my delivery?

  • All KloudSac orders received before 1.00pm will be dispatched on the same business where possible.
  • Orders received after this time of day, will be dispatched the following business day.
  • KloudSac employs a range of couriers including Hunter Express, TNT, Star Track and Australia Post to
    freight goods around the county.
  • Having your KloudSac order delivered to your residential or business address in the fastest possible
    time, is of upmost importance to us.
  • When your order is dispatched from our Mornington Warehouse, you will receive an automated
    email to your supplied email address, advising you of the courier used, and the tracking number. You
    can use this tracking number on the respective courier site to track the progress of your delivery.
Metro Regional
VIC 1-2 business days 1-2 business days
NSW 1-2 business days 2-3 business days
SA 1-2 business days 2-3 business days
QLD 2-3 business days 3-5 business days
WA 4-6 business days 6-10 business days
TAS 3-4 business days 4-8 business days
NT 5-8 business days 8-16 business days

How much will it cost to ship my order?

To calculate the price of shipping for your order please use the calculate shipping option on the cart page. If you currently have items in your cart click here to go straight to the cart page.

How do you work out your shipping costs?

No one likes paying extra for shipping, we know that. However due to the nature of the Australian postal system it can be difficult to move bulky items across Australia both quickly and cheap. We use a range of couriers including Hunter Express, TNT, Star Track and Australia Post to make sure we are providing you wish the best shipping price available to your area.

We try our very best to keep shipping prices down, however there are some areas of Australia the carriers we use just won’t service at competitive rates. It’s annoying but we are trying to make it as cheap as possible for you.

Do I need to be home to receive my delivery?

We can leave your delivery somewhere safe if you're not home. If there is a place you prefer it to be left make sure you let us know during checkout or by contacting us with your order number.

How do I know when my delivery is on it's way?

As soon as your order is dispatched from our Mornington Warehouse, you will receive an automated
email to your supplied email address, advising you of the courier used, and the tracking number.

You can use this tracking number on the respective courier site to track the progress of your delivery.

VIC Collection

How do I select local pickup (click and collect) with my order?

Local pickup is only available in Victoria from our Mornington showroom. Therefore we do not offer it as an option when your selected address is outside Victoria. If you are located in Victoria please select click and collect during checkout to use this option.

If you live outside Victoria but would still like to use the click and collect option please contact our friendly staff on 1300 143 501.

How do I organise my collection at your showroom?

You are welcome to collect your order from our Mornington showroom. 4 Carbine Way, Mornington VIC.

When ordering from Victoria, you will be provided with the click and collect option during the checkout process. Once our staff receive your click and collect order we will be in touch to co-ordinate a collection time.

Returns

We know you'll love our foam filled KloudSacs and bean bags, but if for any reason you don't, send them back within 60 days for a full refund. Due to the nature of the product we are unable to cover any freight costs involved in returning the product.