KloudSac Shipping and Returns

When will I receive my delivery?

• All KloudSac orders received before 1.00pm will be dispatched on the same business where possible.
• Orders received after this time of day, will be dispatched the following business day.
• KloudSac employs a range of couriers including Hunter Express, TNT, Star Track and Australia Post to freight goods around the county.
• Having your KloudSac order delivered to your residential or business address in the fastest possible time, is of upmost importance to us.
• When your order is dispatched from our Melbourne Warehouse, you will receive an automated email to your supplied email address, advising you of the courier used, and the tracking number. You can use this tracking number on the respective courier site to track the progress of your delivery.
• Please add an additional 1-2 days to the below time frame for the larger Grande and Lounge KloudSac orders due to their heavier and larger box sizes.

Do I need to be home to receive my delivery?

All KloudSac orders are shipped with Authority to Leave (ATL).

We can leave your delivery somewhere safe if you’re not home. If there is a place you prefer it to be left make sure you let us know during checkout, or by contacting us with your order number.

Once proof of delivery has been made to the provided delivery address, be this by signature or photographic evidence, KloudSac accepts no responsibility for missing items from this point.

How do I know when my delivery is on it’s way?

As soon as your order is dispatched from our Melbourne Warehouse, you will receive an automated email to your provided email address, advising you of the courier used, and the tracking number.

You can use this tracking number on the respective courier site to track the progress of your delivery.

VIC Collection

How do I select local pickup (click and collect) with my order?

Local pickup is only available in Victoria from our Nunawading showroom. Therefore we do not offer it as an option when your selected address is outside Victoria. If you are located in Victoria please select click and collect during checkout to use this option.

How do I organise my collection at your showroom?

You are welcome to collect your order from our Nunawading showroom at 2-4 Burleigh Court, Nunawading VIC.

When ordering from Victoria, you will be provided with the click and collect option during the checkout process. Once our staff receive your click and collect order we will be in touch to co-ordinate a collection time.

Returns

We know you’ll love our foam filled KloudSacs and accessories, but if for any reason you don’t, send them back within 30 days for a full refund.

If your purchase was part of a promotion where the purchaser received bonus credit, gift cards, products or similar after or during purchase, then your refund will be in the form of a Kloudsac gift card.

If returning your KloudSac purchase back to us, please ensure that it is still in its original packaging. Due to the nature of the product we are unable to cover any freight costs involved in returning the product. Please note that once a KloudSac foam bag has been removed from its packaging and allowed to expand, then we are unable to accept this back. In this case, a return will not be accepted, and no refund provided.